About Blue Cross and Blue Shield of Minnesota

At Blue Cross and Blue Shield of Minnesota, we are committed to paving the way for everyone to achieve their healthiest life. We are looking for dedicated and motivated individuals who share our vision of transforming healthcare. As a Blue Cross associate, you are joining a culture that is built on values of succeeding together, finding a better way, and doing the right thing. If you are ready to make a difference, join us.

The Impact You Will Have

This role is responsible for leading the day to day operational performance of a care management team while ensuring high quality care management and adherence to regulatory and compliance standards for commercial and/or government program lines of business. The manager is responsible for continued enhancements of operational effectiveness while building relationships with key internal and external stakeholders.

Your Responsibilities

• Manages and leads the overall care management activities and day to day operations of a successful member centric care management team ensuring program activity that achieves strategic goals and objectives.
• Builds a department environment and culture that creates and maintains high performing teams with strong employee engagement.
• Facilitates effective multi -disciplinary teamwork within the department to enhance member care and program performance.
• Design, develop, and implement innovative projects related to care management initiatives that may encompass cross functional and strategic partners.
• Acts as a clinical, care management, and business case consultant for leadership as they relate to case/disease/utilization management.
• Coordinates the development, revision and implementation of care management policies and procedures.
• Assures consistency in processes and function across teams auditing and solid business practices.
• Assure compliance with state and federal regulations, accreditation requirements, contract agreements, and performance guarantees and participates and/or leads with on-site account and provider meetings.
• Excellent communication with members, providers, management, and customers to facilitate success of member and program outcomes, department objectives, and corporate strategic pillars.
• Cultivates strong working relationships across the enterprise to promote successful execution of care management programs and key initiatives.
• Ability to analyze data, conduct root cause analysis, and recommend strategies for pilots, projects, and trends for care management initiatives.
• Manages the department including interviewing and hiring employees following required EEO and Affirmative Action guidelines and ensuring employees receive the proper training.
• Conducts performance evaluation, and is responsible for managing employees, including skill and career development, policy administration, coaching on performance management and behavior, employee relations and cost control.

Required Skills and Experiences

• Registered nurse or licensed behavioral health clinician (i.e., LICSW, LPCC, LMFT, LP) with current MN license and no restrictions or pending restrictions
• 7+ years of related professional experience. All relevant experience including work, education, transferable skills, and military experience will be considered.
• 3 years leadership experience leading people, projects, products, or operations
• Strong leadership ability to drive results and excel in a collaborative, matrix environment with measurable outcomes
• Excellent organizational, change management and time management skills
• Well-developed written and oral communication skills with the ability to explain complex information clearly and convincingly
• Broad knowledge of managed care and state/federal health insurance regulations
• Demonstrated skill and experience in developing highly effective clinical teams  
• Strong leadership ability, proven skills in critical thinking and ability to pursue goals with tenacity and sense of urgency
• Demonstrated ability to drive projects resulting in strategic and quality outcomes        
• High school diploma (or equivalency) and legal authorization to work in the U.S.

Preferred Skills and Experiences

• 5 years’ experience within insurance or health care setting in case/disease or utilization management
• Bachelor’s or Master’s degree in health care, business administration, or education preferred
• If a leader of Utilization Management, CCM Certification or ability to obtain within 3 years of starting in the position is preferred.

Compensation and Benefits:

Pay Range: $100,000.00 - $135,000.00 - $170,000.00 Annual

Pay is based on several factors which vary based on position, including skills, ability, and knowledge the selected individual is bringing to the specific job.

We offer a comprehensive benefits package which may include:

• Medical, dental, and vision insurance
• Life insurance
• 401k
• Paid Time Off (PTO)
• Volunteer Paid Time Off (VPTO)
• And more

To discover more about what we have to offer, please review our benefits page.

Equal Employment Opportunity Statement

At Blue Cross and Blue Shield of Minnesota, we are committed to paving the way for everyone to achieve their healthiest life. Blue Cross of Minnesota is an Equal Opportunity Employer and maintains an Affirmative Action plan, as required by Minnesota law applicable to state contractors. All qualified applications will receive consideration for employment without regard to, and will not be discriminated against based on any legally protected characteristic.

Individuals with a disability who need a reasonable accommodation in order to apply, please contact us at: talent.acquisition@bluecrossmn.com.

Blue Cross® and Blue Shield® of Minnesota and Blue Plus® are nonprofit independent licensees of the Blue Cross and Blue Shield Association.