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Senior Product Manager - Behavioral Health

Hybrid | Eagan, Minnesota
Job ID: R0004504 Career Area: Project/Program Mgmt Date Posted: 04/23/2024
About Blue Cross

Blue Cross and Blue Shield of Minnesota is one of the most recognized and trusted health care brands in the world with 2.5 million members. We’re committed to reinventing health care to improve health for our members and the community. We hope you'll join us.

Blue Cross Blue Shield of Minnesota is hiring a Senior Product Manager within our Behavioral Health Team. This individual will own the long-term vision of products that will deliver value to our clients and members. In this role, the candidate will work cross-functionally to ideate, align and prioritize work, while solving various problems and regularly present the product roadmap progress to leadership at all levels. The Senior Product Manager – Behavioral Health will define the product strategy, deliver incremental features within budget, and track the impact by monitoring OKRs and KPIs. Ensures ongoing product efficiencies that may include product iterations, enhancements, lifecycle planning, product roadmap, performance managing and enabling product growth within segments and across the business. This role is key to providing strategic direction across multiple teams or strategic initiatives.

This role is accountable for the complete design and execution of new products within Behavioral Health. They will also ensure ongoing product improvements that may involve product changes, enhancements, lifecycle planning, product roadmap, performance management and product expansion within segments and across the business.

A successful candidate will have 7+ years of Product Management experience, including end-to-end ideation to execution and beyond. A background in Behavioral Health is strongly preferred. This individual needs to be a strong communicator who can work cross-functionally to drive Behavioral Health product strategy, while leveraging data and analytics to measure the success of the products.

There is a strong preference for this role to be hybrid out of Eagan, MN.

A Day in the Life:

  • Acts as voice of customer and evaluates existing products and competitor and industry data to improve existing market/product lines and make recommendations on new opportunities.
  • Ensure presentations, communications, and implementation of all phases of product development are being done.
  • Reviews, analyzes, and makes recommendations on actions for existing products.
  • Investigates market opportunities and effect on market for existing and new products.
  • Engage with Product Owners to help develop short-term and long-term Market/Product Strategy Roadmaps.
  • Determines customer needs and preferences through research and analysis of industry technology, current processes, and other methods.
  • Responsible for supporting the Product Lifecycle Management process to monitor product performance (clinical, financial, and operational) across all markets, as well as a competitive analysis research for benefits, market and regional data and trends.
  • Supports the development of short- and long-term strategic product promotions in support of market, sales, and profitability objectives.
  • Actively look for opportunities to create product innovation. 
  • Accountable for highlighting strategic capabilities for Product/Business line and tracking current state vs future vision for the capability (Leading, Above Market, Market, Below Market & Missing).
  • Provide input into funding needs to create, support or accelerate Market/Product line strategic growth or cost control outcomes. 

Nice to Have:

  • Bachelor’s degree in computer science, information technology, business, technical degree or a relevant field
  • Behavioral Health experience is strongly preferred
  • Proven experience defining the product strategy and tracking the impact by monitoring OKRs and KPIs
  • Previous leadership experience
  • Health or managed care experience
  • MBA or equivalent education/certifications
  • Previous experience in product development or product management role
  • One of the following certifications: Certified Scrum Product Owner (CSPO), Professional Scrum Product Owner  (PSPO), SAFe PM/PO, Agile Certified Product Manager (ACPMA) or LeSS

Required Skills & Experiences:

  • 5+ years of Product Management and/or Product Ownership experience. All relevant experience including work, education, transferable skills, and military experience will be considered.
  • Aptitude for independent strategic thinking as well as the ability to identify, leverage, and execute best practices while demonstrating a continuously innovative mindset.
  • Critical strategic thinker / problem solver willing to take initiative with minimal direction.
  • Exceptional communication skills (verbal and written) and executive presence.
  • Proven strategic product development ability
  • Excellent written, oral, presentation and interpersonal communication skills with the proven ability to negotiate expectations between multiple parties
  • Exceptional leadership skills

Make A Difference

Blue Cross is an Equal Opportunity and Affirmative Action employer that values diversity. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on race, color, creed, religion, sex, national origin, genetic information, marital status, status with regard to public assistance, disability, age, veteran status, sexual orientation, gender identity, gender expression, or any other legally protected characteristic.

Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to

All roles require a high school diploma (or equivalency) and legal authorization to work in the U.S.

Blue Cross® and Blue Shield® of Minnesota and Blue Plus® are nonprofit independent licensees of the Blue Cross and Blue Shield Association.
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