About Blue Cross and Blue Shield of Minnesota

At Blue Cross and Blue Shield of Minnesota, we are committed to paving the way for everyone to achieve their healthiest life. We are looking for dedicated and motivated individuals who share our vision of transforming healthcare. As a Blue Cross associate, you are joining a culture that is built on values of succeeding together, finding a better way, and doing the right thing. If you are ready to make a difference, join us.

The Impact You Will Have

In this position, you will have primary accountability for leading implementing and maintaining ongoing operations for assigned health and wellness solutions. This includes coordinating and collaborating with vendors and internal staff to implement new cases and provide issue resolution for ongoing program activity. The individual will have subject matter expertise in assigned health and wellness solutions, and will develop and maintain strong business relationships. In addition, this position will participate in the coaching, mentoring, and training of other employees.

Your Responsibilities

• Serve as primary contact for internal and external stakeholders for assigned implementations, vendors and/or market segments.
• Assist internal customers with wellness implementations which may include frequent external customer contact.
• Develop project plans and time lines for implementation of vendor solutions for clients, and/or customized client programs.
• Collaborate with internal parties, vendors, and clients to successfully execute customized or complex implementations or coordinate resolution of escalated issues.
• Build and manage vendor operational relationships with assigned vendors to maximize program efficiencies.
• Plan and chair regular vendor meetings as needed.
• Act as subject matter expert with vendor and internal IT partners.
• Lead efforts to define problems, build the requirements, develop work flows, define performance measures, and coordinate user acceptance testing for new system processes.
• May monitor program performance and vendor payment including any contract guarantees on a monthly basis.
• Provide vendor performance reporting to Health and Wellness Program Manager and Manager of Health and Wellness Programs, Director and others.
• Analyze any internal or vendor reporting related to assigned programs/vendors and communicate key outcomes at the client level.
• Support other internal areas, such as Worksite Wellness and Account Management in the delivery of key outcomes messaging.
• Other duties as assigned.

Required Skills and Experience

• 5+ years of related professional experience. All relevant experience including work, education, transferable skills, and military experience will be considered.
• 1 year experience with wellness services/products including but not limited to biometric screenings, health assessments, coaching, and implementation of vendor programs.
• Ability to analyze data and transform into information.
• Ability to lead small to medium project efforts.
• Effective in building business relationships.
• Self-directed, ability to manage multiple tasks and projects in a timely manner.
• Excellent research, problem solving skills with the ability to work under tight time frames and complex business issues.
• Well developed written and oral communication skills with the ability to explain complex information clearly and convincingly.
• High school diploma (or equivalency) and legal authorization to work in the U.S.

Preferred Skills and Experience

• Bachelor's degree.
• Experience in vendor management implementation, and process improvement preferred.

Compensation and Benefits:

Pay Range: $77,200.00 - $102,300.00 - $127,400.00 Annual

Pay is based on several factors which vary based on position, including skills, ability, and knowledge the selected individual is bringing to the specific job.

We offer a comprehensive benefits package which may include:

• Medical, dental, and vision insurance
• Life insurance
• 401k
• Paid Time Off (PTO)
• Volunteer Paid Time Off (VPTO)
• And more

To discover more about what we have to offer, please review our benefits page.

Role Designation

Hybrid

Anchored in Connection

Our hybrid approach is designed to balance flexibility with meaningful in-person connection and collaboration. We come together in the office two days each week – most teams designate at least one anchor day to ensure team interaction. These in-person moments foster relationships, creativity, and alignment. The rest of the week you are empowered to work remote.

Equal Employment Opportunity Statement

At Blue Cross and Blue Shield of Minnesota, we are committed to paving the way for everyone to achieve their healthiest life. Blue Cross of Minnesota is an Equal Opportunity Employer and maintains an Affirmative Action plan, as required by Minnesota law applicable to state contractors. All qualified applications will receive consideration for employment without regard to, and will not be discriminated against based on any legally protected characteristic.

Individuals with a disability who need a reasonable accommodation in order to apply, please contact us at: talent.acquisition@bluecrossmn.com.

Blue Cross® and Blue Shield® of Minnesota and Blue Plus® are nonprofit independent licensees of the Blue Cross and Blue Shield Association.