About Blue Cross and Blue Shield of Minnesota

At Blue Cross and Blue Shield of Minnesota, we are committed to paving the way for everyone to achieve their healthiest life. We are looking for dedicated and motivated individuals who share our vision of transforming healthcare. As a Blue Cross associate, you are joining a culture that is built on values of succeeding together, finding a better way, and doing the right thing. If you are ready to make a difference, join us.

The Impact You Will Have

The Incoming Service Center Operations Specialist is responsible for the processing, imaging, routing, distribution, and retention of incoming and outgoing mail, correspondence, claims, applications, and other business-critical documents. Ensures the accurate and timely flow of information through mail services, document management, data capture, quality review, and workflow activities in accordance with established policies, regulatory requirements, and service standards. Supports Incoming Service Center operations by performing mailroom, imaging, records management, research, and production support activities while collaborating with internal business partners to deliver efficient and secure information processing.

What You’ll Do

• Receive, sort, process, and distribute incoming mail, correspondence, packages, and special handling items, including USPS, courier, certified, and interoffice mail.
• Manage internal mail operations and delivery routes, including package tracking and distribution systems.
• Prepare, scan, image, and route paper and electronic documents through document management and workflow systems.
• Validate, classify, index, and capture document data to ensure accurate routing, record management, and processing.
• Monitor shared mailboxes and process electronic submissions in accordance with established procedures and service standards.

How You’ll Do It

• Research and resolve missing, incomplete, misrouted, or exception mail and document items.
• Process claims attachments, appeals, enrollment forms, correspondence, and other supporting documentation.
• Reconcile daily work volumes, production reports, and operational processing metrics.
• Troubleshoot equipment, software, and postage-related issues and coordinate resolution as needed.
• Maintain quality, productivity, and service standards while supporting process improvement initiatives and special projects.
• Performs additional responsibilities consistent with the scope and level of the role, as assigned

Required Skills & Experience

• 1+ years of related work experience
• High school diploma (or equivalent)
• Must be able to: Bend and stoop. Perform motions of the wrists, hands, and/or fingers (i.e. typing, grasping, or gripping) at a computer station in an office environment. Occasionally lift and transfer up to 40 lbs. Frequent pushing and pulling of freight up to 500 lbs. on a dolly or cart, without mechanical aid. Reach and lift (up to 5 lbs) above shoulder.
• Repetitive motion required.
• Safely walk and stand for extended periods of time.

Preferred Skills & Experience

Physical Requirements