A Career of Your Calling

About Blue Cross and Blue Shield of Minnesota

At Blue Cross and Blue Shield of Minnesota, we are committed to paving the way for everyone to achieve their healthiest life. We are looking for dedicated and motivated individuals who share our vision of transforming healthcare. As a Blue Cross associate, you are joining a culture that is built on values of succeeding together, finding a better way, and doing the right thing. If you are ready to make a difference, join us.

The Impact You Will Have

We are currently recruiting for an Employee Relations Analyst to join our dynamic Employee Relations Team. This role provides day-to-day support to Employee Relations Principals and HR partners across a variety of employee relations (ER) matters. The ideal candidate will be skilled in managing Tier 2 ER cases involving foundational issues such as attendance, performance, and policy interpretation. They will play a key role in supporting ER program work, including performance improvement plan documentation, wellness checks, and maintaining ER dashboards and the ER email mailbox. This position requires strong analytical and data manipulation skills, as well as the ability to manage case intake and determine appropriate escalation to an Employee Relations Principal. The successful candidate will be detail-oriented, proactive, and comfortable working in a fast-paced environment where discretion and professionalism are essential.

Your Responsibilities

• Employee Relations Guidance: Provide general support to managers and HR partners on workplace concerns, policy interpretation, and conflict resolution. Manage Tier 2 ER cases from intake through resolution with consistency and timeliness.
• Case Management: Intake, triage, and track cases using Team Dynamix or other case management platforms. Generate reports and analyze ER data to identify trends and recommend proactive solutions.
• Investigations & Documentation: Assist in internal investigations, including fact-finding, documentation, and application of company policies and employment laws to ensure fair and compliant outcomes.
• Collaboration: Partner with Legal, Employee Relations Principals, Compliance, and HR Business Partners to resolve complex employee relations matters.
• Training & Education: Support the development and delivery of training materials and sessions for managers on topics of employee relations. May include creating content, presenting, or coordinating logistics.
• Technology & Tools: Utilize HR systems and productivity tools (e.g., Microsoft Office Suite) to perform daily tasks. Adapt to new technologies as needed.
• Communication: Communicate regularly and professionally with managers, employees, and HR partners via phone, video, email, and in-person meetings.
• Confidentiality & Integrity: Maintain a high level of confidentiality and integrity in all employee relations activities.
• Continuous Improvement: Contribute to ongoing improvement initiatives within the Employee Relations function.
• Administrative Support: Perform day-to-day administrative duties such as inbox management, mailing, and filing to meet procedural and retention requirements.

Required Skills and Experience

• 2+ years of experience in employee relations, HR generalist, or similar role.
• Strong understanding of employment laws and HR policies.
• Excellent communication, interpersonal, and conflict resolution skills.
• Ability to manage multiple priorities in a fast-paced environment.
• High level of discretion and confidentiality.
• High school diploma (or equivalency) and legal authorization to work in the U.S.

Preferred Skills and Experience

• Bachelor’s degree in Human Resources, Business Administration, or related field; or equivalent experience.
• Experience with Employee Relations case management systems.
• HR certification (e.g., PHR, SHRM-CP) is a plus.

Compensation and Benefits:

Pay Range: $60,000.00 - $67,500.00 - $83,100.00 Annual

Pay is based on several factors which vary based on position, including skills, ability, and knowledge the selected individual is bringing to the specific job.

We offer a comprehensive benefits package which may include:

• Medical, dental, and vision insurance
• Life insurance
• 401k
• Paid Time Off (PTO)
• Volunteer Paid Time Off (VPTO)
• And more

To discover more about what we have to offer, please review our benefits page.

Role Designation

Hybrid

Anchored in Connection

Our hybrid approach is designed to balance flexibility with meaningful in-person connection and collaboration. We come together in the office two days each week – most teams designate at least one anchor day to ensure team interaction. These in-person moments foster relationships, creativity, and alignment. The rest of the week you are empowered to work remote.

Equal Employment Opportunity Statement

At Blue Cross and Blue Shield of Minnesota, we are committed to paving the way for everyone to achieve their healthiest life. Blue Cross of Minnesota is an Equal Opportunity Employer and maintains an Affirmative Action plan, as required by Minnesota law applicable to state contractors. All qualified applications will receive consideration for employment without regard to, and will not be discriminated against based on any legally protected characteristic.

Individuals with a disability who need a reasonable accommodation in order to apply, please contact us at: talent.acquisition@bluecrossmn.com.

Blue Cross® and Blue Shield® of Minnesota and Blue Plus® are nonprofit independent licensees of the Blue Cross and Blue Shield Association.