About Blue Cross and Blue Shield of Minnesota

At Blue Cross and Blue Shield of Minnesota, we are committed to paving the way for everyone to achieve their healthiest life. We are looking for dedicated and motivated individuals who share our vision of transforming healthcare. As a Blue Cross associate, you are joining a culture that is built on values of succeeding together, finding a better way, and doing the right thing. If you are ready to make a difference, join us.

*This position is posted at a hierarchy and can be hired at either the Account Manager level or Senior Account Manager level. The identified candidate will be hired at a level commensurate with their skills.*

Account Manager

The Impact You Will Have

This position is responsible for the retention and expansion of existing assigned Small Group, Mid-Market, Large group, or Taft-Hartley fund business. Responsible for the revenue growth of relevant ancillary lines. Supports our stakeholders (Agents, Brokers, Clients, Consultants, and/or Taft-Hartley Fund Managers) and customers to assure Blue Cross maintains and grows its market position. This position may represent the department/division on corporate projects and receives assistance from other sales associates when needed. 

Your Responsibilities

• Relationship Management with Agency/Broker/Consultant/Client. Develop and maintain a positive working relationship with customers and stakeholders (Agents, Consultants, Brokers and/or Clients) to increase Blue Cross brand loyalty by proactively managing customers to provide timely identification and resolution of elevated issues by coordinating with all appropriate enterprise functional areas.

• Proactively develop renewal strategy for each Agency/Broker/Consultant/Client.

• Establish and own account plans; Develop and implement annual Activity roadmap and strategy by Agency/Broker/Consultant/Client; Establish Client/Agency/Broker presence and visit/interaction frequency per group size or book of business.

• Lead, implement and coordinate the annual contract renewal for assigned customers by collaborating with our stakeholders (Agents, Consultants, Brokers and/or Client) and customer to negotiate the financial terms of the contract renewal. This includes the negotiation of the rates, benefits, and risk arrangement to achieve Blue Cross business objectives.

• Ensure effective contract implementation and management by coordinating with others across Blue Cross.

• Achieve corporate retention and net growth targets for both medical and ancillary products.

• Support RFP/RFQ process for clients.

• Build Financial Acumen to develop sales strategy, and as needed, work with Network and Interplan team to sell business.

• Maintain Salesforce records as defined by division, department, or leader.

• Participate in the implementation of assigned new business contracts to assure successful internal implementation while understanding and meeting stakeholders (Agents, Consultants, Brokers and/or Taft-Hartley Fund Managers) and customer business needs.

• Present to Agents/Brokers/Consultants/Clients/Fund Managers, to motivate them to implement group employee engagement strategies.

• Serve as a Mentor for others as appropriate.

• Regularly and meaningfully interact in market as defined by division, department, or leader.

Required Skills and Experience

• 3+ years of related professional experience. All relevant experience including work, education, transferable skills, and military experience will be considered.

• Possess or acquire MN Resident Producer License in the lines of Life & Health/ Accident
  within 60 days of employment. Maintain valid license in good standing.

• Excellent analytical, problem identification and resolution skills as these pertain to benefit plans.

• Financial capabilities including ability to read, understand, interpret, and present complex renewal and underwriting formulas.

• Knowledge of ancillary programs available in the industry and Blue Cross (life, ADandD, STD, LTD, CDHP products, Population Health and Care Management programs, Medicare D, Group Medicare, voluntary benefits, and disability management programs).

• Highly organized with attention to details and a track record of delivering a high level of client service in a timely manner while maximizing account profitability.

• Excellent written and verbal communication skills as well as the ability to pay close attention to detail.

• Ability to present to and speak in front of customers and members to educate, persuade, and sell complex products.

• Ability to achieve results in a highly complex environment with tight deadlines and multiple shifting priorities.

• Excellent interpersonal skills and the ability to contribute healthy and positive dynamics to the work team and the ability to train and mentor team members.

• Able to influence internal and external stakeholders to achieve desired outcomes.

• Demonstrated PC skills; including experience in Microsoft, Word, Excel, and PowerPoint.

• Travel as required.

• High school diploma (or equivalency) and legal authorization to work in the U.S.

Preferred Skills and Experience

• Bachelor’s degree.

• Knowledge of Blue Cross and affiliates products.

Senior Account Manager

The Impact You Will Have

This position is responsible for the retention and expansion of existing assigned group and fund business and participates in the growth of new business and relevant ancillary lines (inc. dental, life, disability, Personal Spending Accounts, Whole Person Health Support programs or other health management services, BeniComp, group Medicare etc.). Supports our stakeholders (Agents, Consultants, Brokers and/or Fund Managers) and customers to assure Blue Cross maintains and grows its market position and provides onsite services as required. This position may represent the department/division on corporate projects and mentor other sales personnel when needed.

Your Responsibilities

• Lead, implement and coordinate the annual contract renewal for assigned customers by collaborating with our stakeholders (Agents, Consultants, Brokers and/or Fund Managers) and customer to negotiate the financial terms of the contract renewal.
• This includes the negotiation of the rates, benefits, and risk arrangement to achieve Blue Cross, BlueLinktpa business objectives.
• Develop and implement account action plans to retain existing business and achieve growth in the sale of relevant ancillary lines (inc. dental, life, disability, Personal Spending Accounts, Whole Person Health Support programs or other management services BeniComp, group Medicare etc.)
• Develop and maintain a positive working relationship with customers and stakeholders (Agents, Consultants, Brokers and/or Fund Managers) to increase Blue Cross brand loyalty by proactively servicing customers to provide timely identification and resolution of service issues by coordinating with operations personnel and management from within the sales environment or other Blue Cross and BlueLinktpa divisions.
• Ensure effective contract implementation by coordinating with operations personnel and management from within the sales environment or other Blue Cross and BlueLinktpa divisions.
• Support the pursuit of new business by participating in the development and implementation of stakeholders (Agents, Consultants, Brokers and/or Fund Managers) growth development plans.
• Participate in the implementation of assigned new business contracts to assure successful internal implementation while understanding and meeting stakeholders (Agents, Consultants, Brokers and/or Fund Managers) and customer business needs.
• Provide education to stakeholders (Agents, Consultants, Brokers, and/or Fund Managers) on Blue Cross, BlueLinktpa products, services and operational initiatives (e.g. claims management, account reporting, and member services) to enhance relationship and increase Blue Cross brand loyalty.
• Provide ongoing input and feedback to marketing team by participating in interdepartmental committees, work groups and focus groups as requested.
• Mentor and may provide work direction to Sales and Account Specialists, Associate Account Managers and Account Managers as appropriate.
• Maintains compliance with CRM (Client Relationship Management) reporting requirements.

Required Skills and Experience

• 4+ years of related professional experience. All relevant experience including work, education, transferable skills, and military experience will be considered.
• Possess and maintain a valid MN Resident Producer License in the lines of Life & Health/ Accident. 
• Annual Group Medicare Certification.
• Excellent analytical, problem identification and resolution skills as these pertain to benefit plans.
• Financial capabilities including ability to read, understand, interpret and present complex renewal and underwriting formulas.
• Knowledge of ancillary programs available in the industry and Blue Cross (life, ADandD, STD, LTD, CDHP products, Population Health and Care Management programs, Medicare D, Group Medicare, voluntary benefits and disability management programs).
• Highly organized with attention to details and a track record of delivering a high level of client service in a timely manner while maximizing account profitability.
• Excellent written and verbal communication skills as well the ability to pay close attention to detail.
• Ability to speak in front of customer and members to educate, persuade and sell complex products.
• Excellent interpersonal skills and the ability to contribute healthy and positive dynamics to the work team and the ability to train and mentor team members.
• Demonstrated relationship building capability with assigned accounts and with internal staff PC Skills, including proficiency in Microsoft Word, Excel, PowerPoint and Lotus Notes.
• Overnight travel as required.
• Able to influence internal and external stakeholders to achieve desired outcomes.
• High school diploma (or equivalency) and legal authorization to work in the U.S.

Preferred Skills and Experience

• Bachelor's degree.
• Knowledge of Blue Cross and affiliates products.

Compensation and Benefits:

Pay Range: $95,000.00 - $112,500.00 - $130,000.00 Annual + Commission

Pay is based on several factors which vary based on position, including skills, ability, and knowledge the selected individual is bringing to the specific job.

We offer a comprehensive benefits package which may include:

• Medical, dental, and vision insurance
• Life insurance
• 401k
• Paid Time Off (PTO)
• Volunteer Paid Time Off (VPTO)
• And more

To discover more about what we have to offer, please review our benefits page.

Role Designation

Hybrid

Anchored in Connection

Our hybrid approach is designed to balance flexibility with meaningful in-person connection and collaboration. We come together in the office two days each week – most teams designate at least one anchor day to ensure team interaction. These in-person moments foster relationships, creativity, and alignment. The rest of the week you are empowered to work remote.

Equal Employment Opportunity Statement

At Blue Cross and Blue Shield of Minnesota, we are committed to paving the way for everyone to achieve their healthiest life. Blue Cross of Minnesota is an Equal Opportunity Employer and maintains an Affirmative Action plan, as required by Minnesota law applicable to state contractors. All qualified applications will receive consideration for employment without regard to, and will not be discriminated against based on any legally protected characteristic.

Individuals with a disability who need a reasonable accommodation in order to apply, please contact us at: talent.acquisition@bluecrossmn.com.

Blue Cross® and Blue Shield® of Minnesota and Blue Plus® are nonprofit independent licensees of the Blue Cross and Blue Shield Association.