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Operations Workforce, Technology, and Optimization Intern Job

Date: Mar 13, 2019

Location: Eagan, Minnesota, US, 55122

Company: Blue Cross and Blue Shield of Minnesota

About Blue Cross

Founded in 1933, Blue Cross and Blue Shield of Minnesota is the largest health plan in the state. We have more members, the largest network of providers and more products and services than any other plan in Minnesota. From the beginning, Blue Cross has been an innovator with a mission of making a healthy difference in people’s lives.

We understand the importance of finding a job that you truly enjoy — at a company that shares your values. We’ve made it easy to feel good about working at Blue Cross by encouraging volunteerism, valuing diversity and offering the flexibility you need to live a balanced life. We offer a suite of comprehensive medical and dental benefits as well as competitive pay, flexible work schedules and generous personal paid time off in addition to 20 hours of volunteer paid time off each year. We look forward to serving Minnesotans over the next 80 years and beyond. Join us and make a healthy difference through the work you do every day.

Description Summary

The Operations Shared Services Workforce, Technology & Forecasting team is interested in hiring a summer intern to support our internal customers.  This team is responsible for: Customer Service scheduling and forecast, IVR & call routing, applications measuring productivity, and long term planning.  The intern will be responsible for learning the Blue Cross business, assisting with management of various applications, and support adhoc requests from the business.

We are looking for an energetic, quick learner who can tackle various and challenging tasks.  The ideal candidate will have knowledge of Microsoft Office.  Ideally, Microsoft Excel.  Additionally, database knowledge (SQL, etc) would be a plus.


  • 3.0 or above GPA.

  • Current enrollment in a 4 year accredited academic institution.

  • Application knowledge of Word, Excel, and PowerPoint.

  • Ability to communicate to all levels.

  • Organizational - ability to gather, categorize and prioritize information

Preferred Requirements

  • Previous experience helpful but not necessary

FLSA Status


Make a difference

Thank you for your interest in Blue Cross. Be part of a company that lets you be you — and make a healthy difference in people’s lives every day

Blue Cross is an Equal Opportunity and Affirmative Action employer that values diversity. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on race, color, creed, religion, sex, national origin, genetic information, marital status, status with regard to public assistance, disability, age, veteran status, sexual orientation, gender identity, or any other legally protected characteristic.

Blue Cross® and Blue Shield® of Minnesota and Blue Plus® are nonprofit independent licensees of the Blue Cross and Blue Shield Association.

Nearest Major Market: Minneapolis

Job Segment: Medical, Operations Manager, Intern, Database, Healthcare, Operations, Entry Level, Technology