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Technology Platform Lead-CRM Affiliate Company Job

Date: Feb 25, 2019

Location: Eagan, Minnesota, US, 55122

Company: Blue Cross and Blue Shield of Minnesota

About Blue Cross



For more than 80 years, Blue Cross and Blue Shield of Minnesota has worked to improve the health of all Minnesotans. As a nonprofit organization, we have a long history of making a healthy difference in people’s lives and of giving back to the communities we serve. In particular, our industry-leading commitment to veterans, service members and their families helped us to be named the first and only Beyond the Yellow Ribbon health plan company in Minnesota.



We make it easy for you to support veterans groups and other community organizations by providing 20 hours of volunteer paid time off each year — in addition to regular paid time off. The dedication of Blue Cross volunteers has earned us recognition for running one of the most successful corporate food drives in the state; donating nearly 1,500 volunteer hours at Habitat for Humanity worksites; and growing more than 750 pounds of fresh produce at our onsite Community Giving Gardens. Find your place at a company that cares about veterans, our employees, our members and our communities.


Description Summary

This position will be responsible for leading the design, development, and support of applications that will run on the Salesforce.com (SFDC) platform. Closely working with business areas, project teams, IT technical teams, and vendors to ensure high-quality project delivery services and application support. In addition to core accountabilities, this position serves in one or more roles including IT Strategy, Idea Management, and Application Development.  In this position, the lead will be expected to enforce SFDC architecture, design standards, data integrity & security as well as resolve technical issues and user incidents.   This position will play a key role in design and delivery of our contact center infrastructure built around Service Cloud 


Accountabilities


  1. Lead all phases of the software development lifecycle, including discovery, analysis, requirements definition, solution design, configuration, code development, testing, peer code review, deployment and support for our CRM/Contact Center capability.

  2. Define, document, negotiate, communicate, own, and deliver a platform roadmap, from implementing new features, to refactoring existing architecture, to collaborating with others to bring prototypes into a complete state.

  3. Effectively mentor and lead a team of software developers including their projects and performance.

  4. Contribute to and lead design, architecture, process, and development of platform.

  5. Distill and communicate technical concepts to the team and other stakeholders.

  6. Foster a constructive dialogue and argue for the right outcomes with data, conviction, and diplomacy.

  7. Collaborate and align with Technology Platform leads and developers to translate explicit and implicit business requirements into solutions built on Salesforce ecosystem.

  8. Lead Development of Salesforce solution using out-of-box features and custom development with Lightning framework, Apex, Visualforce, JavaScript and other force.com programming languages.

  9. Provide technical expertise in identifying, evaluating and developing technology solutions including integrations with other enterprise software solutions.

  10. Lead Build and development of web services using REST, SOAP and other Salesforce APIs to support various integration points with other systems

  11. Create and manage complex workflow rules, data validation, and system triggers.

  12. Manage user and data security requirements (including SFDC data encryption) to maintain high security standards. Involve in user access provisioning and permission control including profiles, permission sets, role hierarchy, field level security, and sharing rules.

  13. Ensure regulatory compliance and safeguard the PHI and PII data.

  14. Deliver project objectives and execute to the technology vision and roadmap.

  15. Contribute innovative solutions while utilizing best practices, design standards, and governance.

  16. Identify opportunities to optimize SFDC capabilities and reduce user pain points by performing business process/gap analysis, technical analysis & research, data analysis, competitor analysis.


Requirements


  • Bachelor's degree preferably in Computer Science and 7 years of experience in application development/integration or 11 years of experience in application development/integration lieu of a degree.

  • Expert level ability to develop/design unique to highly complex systems.

  • Expert level knowledge of applications system design and integration.

  • Expert level knowledge of technical, business, and industry.

  • Exceptional oral and written communication and presentation skills.

  • Exceptional human relations skills to effectively interact with leadership and management, peers, business partners and vendors.

  • Highly skilled at systems, creative, critical and analytical thinking, decision making and problem solving.

  • Expert level understanding of the standards and deliverables to ensure integrity of the development process.

  • Expert knowledge of internal area applications.

  • Highly skilled at hands-on communication, collaboration and leadership.

  • Highly skilled at influencing and motivating individuals and teams.


Preferred Requirements


  • 3 years experience on large-scale SFDC projects in the healthcare/finance industry.

  • Worked in an organization of 100 or more users with experience providing user support, training, and data cleanup and/or data migration to and from Salesforce.

  • Salesforce Advanced Admin Certification (ADM-301) or Salesforce Platform Developer 1 Certification (DEV-401)

  • Telephony Integration.

  • Knowledge Management Integration.

  • Experience with Agile Accelerator.

  • Experience with Salesforce Lightning.

  • Experience with Master Database Management (MDM) application.

  • Experience in working with Force.com Bulk API and the Metadata API


FLSA Status

Exempt


Blue Cross Blue Shield of Minnesota is an Equal Opportunity and Affirmative Action employer that values diversity. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on race, color, creed, religion, sex, national origin, genetic information, marital status, status with regard to public assistance, disability, age, veteran status, sexual orientation, gender identity, or any other legally protected characteristic.



 



Make a difference



Thank you for your interest in Blue Cross. Be part of a company that lets you be you — and make a healthy difference in people’s lives every day



Blue Cross is an Equal Opportunity and Affirmative Action employer that values diversity. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on race, color, creed, religion, sex, national origin, genetic information, marital status, status with regard to public assistance, disability, age, veteran status, sexual orientation, gender identity, or any other legally protected characteristic.



Blue Cross® and Blue Shield® of Minnesota and Blue Plus® are nonprofit independent licensees of the Blue Cross and Blue Shield Association


Nearest Major Market: Minneapolis

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