Remote Member Experience Advocate
Remote | Eagan, MinnesotaOverview
The Member Experience Advocate is responsible for delivering the best possible service experience for each member interaction through handling inbound calls and inquiries and assisting our customers in providing product information, benefits, claims resolution, eligibility, and billing questions. Working independently and being accountable is essential for this role, as you will be driven by a set schedule that you will adhere to. With a rotating schedule, you have the benefit of knowing your work hours ahead of time to help you plan your life around family obligations, personal needs, and duties of everyday life. This means you get to serve the members and the business more effectively while having some flexibility in your work hours.
- Full Time
- Consistent Schedule
- Remote
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Success Profile
What makes a successful Member Experience Advocate? Check out the traits we’re looking for and see if you have the right mix.
- Empathetic
- Independent
- Adaptable
- Accountable
- Proactive
- Self-starter
Possible Career Path
- Member Experience Advocate
- Senior Member Experience Advocate
- Member Experience Specialist
- Member Experience Lead
Benefits
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Work remotely
This is a fully remote opportunity to best support our member populations and help pave the way for everyone to achieve their healthiest life.
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Increasing work-life balance
Benefits start on day one and you accrue up to 144 hours of time off for vacation, sick time, family obligations and more annually with 10 company holidays and up to 20 hours of volunteer time off.
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Gaining Career Growth
Advance your education with our tuition reimbursement and various professional development opportunities we offer.
Life@Blue
Learn MoreOur Benefits
Learn MoreRemote Member Experience Advocate
RemoteAt Blue Cross and Blue Shield of Minnesota, we are committed to paving the way for everyone to achieve their healthiest life. We are looking for dedicated and motivated individuals who share our vision of transforming healthcare. As a Blue Cross associate, you are joining a culture that is built on values of succeeding together, finding a better way, and doing the right thing. If you are ready to make a difference, join us.
The Impact You Will Have
As Member Experience Advocate, you will be responsible for delivering a compassionate and seamless experience by assisting members with detailed inquiries related to benefits, eligibility, and claims. This role focuses on clear communication, active listening, and problem-solving to make processes easy for members while ensuring accuracy and confidentiality. Advocates serve as trusted resources, helping members navigate their health options and supporting positive outcomes through proactive engagement.
What You’ll Do
- Handle incoming calls in a fast-paced call center environment, with occasional outbound calls and offline follow-up tasks such as provider outreach and research
- Maintain composure and positivity while de-escalating challenging situations and managing relationships with both satisfied and dissatisfied members.
Now Hiring – September 8, 2026 Start Date
Must reside in Minnesota to be eligible for this position.
Hiring approximately 44 Member Experience Advocates:
22 supporting the Medicare line of business
22 supporting the Commercial line of business
Paid training provided to prepare you for success in the role.
Training start date: September 8, 2026
Training schedule: Monday–Friday, 8:30 a.m.–5:00 p.m. CST
Training duration: Approximately 9–12 weeks
Schedule after training:
Rotating 8.5-hour shifts
Monday–Friday between 7:00 a.m.–8:00 p.m. CST
100% remote, work-from-home position
High-speed, land-based internet service is required
Internet connection must be hard-wired from your router to company-provided equipment
Pay range:$23.00–$24.00 per hour, based on experience.
How You’ll Do It
- Apply standard operating procedures (SOP) while identifying and recommending process improvements for a better member experience.
- Demonstrate commitment to organizational values, practices, policies, and procedures in all interactions.
- Develop proficiency across multiple lines of business to provide flexible support and ensure continuity of service.
- Adapt to evolving business needs by acquiring cross-functional knowledge and assisting in other operational areas.
- Performs additional responsibilities consistent with the scope and level of the role, as assigned.
Required Skills & Experience
- 1+ years of related work experience
- High school diploma (or equivalent)
- Ability to work a weekly schedule that is shifted to enable the organization to meet member and business needs.
Preferred Skills & Experience
- Ability to communicate clearly with varied internal contacts, actively listen to clarify needs, and ensure accurate and timely information exchange.
- Ability to recognize patterns in recurring issues, gather relevant information, and collaborate with others to implement practical solutions.
- Ability to organize and prioritize tasks across assignments, manage time effectively, and adjust to shifting workloads while maintaining accuracy.
- Healthcare or related industry experience.
- Customer service and call center experience.
- Ability to work in a cross functional environment with both internal and external stakeholders.
- Demonstrated resiliency, empathy, and ability to encourage and empower members to take actions to improve their health outcomes.
- Demonstrated ability in making timely service oriented decisions that align with corporate procedures and protocol.
- Ability to interpret and communicate analytical information to both individuals and clients in a clear and concise manner within and outside the organization.
- Demonstrated skills in conflict resolution.
Role Designation
Remote
Teleworker
Role designation definition: Teleworking is working full time remote. Hybrid is a minimum of 2 days onsite. Onsite is full-time onsite.
Compensation and Benefits:
Pay Range: $21.96 - $25.25 - $28.54 Hourly
Pay is based on several factors which vary based on position, including skills, ability, and knowledge the selected individual is bringing to the specific job.
We offer a comprehensive benefits package which may include:
- Medical, dental, and vision insurance
- Life insurance
- 401k
- Paid Time Off (PTO)
- Volunteer Paid Time Off (VPTO)
- And more
To discover more about what we have to offer, please review our benefits page.
Equal Employment Opportunity StatementAt Blue Cross and Blue Shield of Minnesota, we are committed to paving the way for everyone to achieve their healthiest life. Blue Cross of Minnesota is an Equal Opportunity Employer and maintains an Affirmative Action plan, as required by Minnesota law applicable to state contractors. All qualified applications will receive consideration for employment without regard to, and will not be discriminated against based on any legally protected characteristic.
Individuals with a disability who need a reasonable accommodation in order to apply, please contact us at: talent.acquisition@bluecrossmn.com.
Blue Cross® and Blue Shield® of Minnesota and Blue Plus® are nonprofit independent licensees of the Blue Cross and Blue Shield Association.
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