Day in the life

Day in the Life: Sandra Diestler

At Blue Cross, our mission is to support our members in living their healthiest lives—and that mission comes to life every day through the dedication of our team. One standout example is Sandra Diestler, a Senior Member Experience Advocate whose compassion and commitment makes a lasting impact.

Sandra is on the front lines of member support, ensuring individuals receive life-saving medications, resolving complex claims issues, mentoring colleagues, and contributing to leadership-driven initiatives. Her ability to deescalate challenging situations with empathy and professionalism exemplifies the heart of our service.

Recently, Sandra’s efforts resonated deeply with a member’s family. The member’s brother reached out with heartfelt gratitude:

“I wanted to take this opportunity to thank your department in assisting me in a review of my brother's claims. I spoke to a number of people who helped me proceed on his behalf and everyone was most helpful and patient in explaining the procedures—and I got some answers.”

This moment is more than a thank you— it highlights our ongoing commitment to those who make our mission possible.

Sandra puts it best:

Our Member Experience Advocates like Sandra are the heartbeat of our organization. Their unwavering dedication ensures that every interaction is an opportunity to uplift, support, and empower. Together, we’re not just meeting expectations—we’re exceeding them, one member at a time.

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To discover more about we have to offer, view our benefits page.