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Vendor Performance Analyst Sr Job

Date: Feb 25, 2019

Location: Eagan, Minnesota, US, 55122

Company: Blue Cross and Blue Shield of Minnesota

For more than 80 years, Blue Cross and Blue Shield of Minnesota has been passionate about improving health. We provide quality, cost-effective health plans and innovative programs that make a healthy difference in people’s lives. Blue Cross is the largest health plan based in Minnesota, covering nearly 3 million members in the state and across the country. We strive to help all Minnesotans overcome the barriers to good health.



 



We offer our employees a comprehensive benefits, compensation and total rewards package to keep you and your family healthy and to secure your financial future. Our Employee Resource Groups help us advance health equity while promoting a diverse and inclusive work environment. Join us and make a healthy difference in people’s lives through the work you do every day. Together, we'll make Minnesota a better place to live — and a healthier one.


Description Summary

This position is responsible to perform highly complex technical and analytical work under limited supervision in support of driving the vendor performance through research, process audit, oversite and analysis of data.  The focus is on end-to-end vendor support that drive the operation of the business to ensure services and transactions are processed in a timely and accurate manner.


Accountabilities


  1. Participates in process change and redesign to implement improvements (including business requirements and acceptance testing) to support vendors.

  2. Analyze KPI metric to root cause performance issues and drive results.

  3. Creates, maintains and monitors vendor performance records to baseline historical performance and trend and track performance over time.

  4. Frequently interacts with functional leaders at vendor location to provide guidance and performance feedback.

  5. Communicates and collaborates with stakeholders as needed to support overall quality and customer experience objectives.

  6. Identifies opportunities and recommends solutions that increases automation and resolves system deficiencies.

  7. Maintains awareness of systems, processes and expertise to support operations outsourced business units.

  8. Participates in assigned workgroups, committees, and project implementations

  9. Collaborates with business and technical units to serve as vendor champion with internal stakeholders.

  10. Acts as mentor for other individuals in the department.


Requirements


  • Bachelor's degree and 5 years of business experience or 9 years of relevant experience in lieu of degree. 

  • Excellent collaborative, interpersonal, oral and written communication skills.

  • Willingness to travel domestic or internationally, up to 4 weeks at a time.

  • Intermediate technical skills (Microsoft Office - Excel, Word, Access).

  • Desire to excel and ability to work in a high paced environment, handling multiple responsibilities and projects.

  • Strong work ethic, flexible.


Preferred Requirements


  • Health insurance experience.


FLSA Status

Exempt


Blue Cross Blue Shield of Minnesota is an Equal Opportunity and Affirmative Action employer that values diversity. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on race, color, creed, religion, sex, national origin, genetic information, marital status, status with regard to public assistance, disability, age, veteran status, sexual orientation, gender identity, or any other legally protected characteristic.



Make a difference



Thank you for your interest in Blue Cross. Be part of a company that lets you be you — and make a healthy difference in people’s lives every day



Blue Cross is an Equal Opportunity and Affirmative Action employer that values diversity. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on race, color, creed, religion, sex, national origin, genetic information, marital status, status with regard to public assistance, disability, age, veteran status, sexual orientation, gender identity, or any other legally protected characteristic.



Blue Cross® and Blue Shield® of Minnesota and Blue Plus® are nonprofit independent licensees of the Blue Cross and Blue Shield Association


Nearest Major Market: Minneapolis

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