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Manager Service & Account Management Job

Date: Jan 2, 2019

Location: Eagan, Minnesota, US, 55122

Company: Blue Cross and Blue Shield of Minnesota

About Blue Cross



For more than 80 years, Blue Cross and Blue Shield of Minnesota has worked to improve the health of all Minnesotans. As a nonprofit organization, we have a long history of making a healthy difference in people’s lives and of giving back to the communities we serve. In particular, our industry-leading commitment to veterans, service members and their families helped us to be named the first and only Beyond the Yellow Ribbon health plan company in Minnesota.



We make it easy for you to support veterans groups and other community organizations by providing 20 hours of volunteer paid time off each year — in addition to regular paid time off. The dedication of Blue Cross volunteers has earned us recognition for running one of the most successful corporate food drives in the state; donating nearly 1,500 volunteer hours at Habitat for Humanity worksites; and growing more than 750 pounds of fresh produce at our onsite Community Giving Gardens. Find your place at a company that cares about veterans, our employees, our members and our communities.


Description Summary

This position is responsible for the Account Management & Service teams for employers with 2-99 employees.  Responsibilities include development and management of internal service and account management teams to successfully achieve department enrollment and profitability goals. This position will work with key internal business partners to ensure competitive product offerings and client deliverables. This position also represents all programs and services within the Blue Cross and its Affiliates product/service portfolio. This position is responsible for the development and implementation of strategic plans that build upon and maintain strong relationships with Blue Cross with internal/external strategic channel partners.


Accountabilities


  1. Manages the department including interviewing and hiring employees following required EEO and Affirmative Action guidelines and ensuring employees receive the proper training. Conducts performance evaluation, and is responsible for managing employees, including skill and career development, policy administration, coaching on performance management and behavior, employee relations and cost control.

  2. Development and implementation of statewide retention strategy.

  3. Serves as a liaison with internal stakeholders to communicate market needs and issues. This would include work on internal committees related to the market segment business plan or other items that directly impact our strategic partners, distribution channel and/or employer purchasers.

  4. Participate in development of new products and assists in refining current products and pricing offered. This includes strategic development efforts around defining market desires, pricing expectations and competitor evaluations.

  5. Effectively partner with underwriting to ensure profitability of small group 2-50 and large group below 100 segments

  6. Establishes and maintains positive relationships with strategic partners and distribution channel providing consultation and issue resolution.

  7. Collaborate with internal and external business partners to ensure market plans are followed and modify as market input dictates. Monitor and identify improvement opportunities, resource needs and solutions.


Requirements


  • Bachelor's degree and 5 years of sales or account management experience or 9 years of  sales or account management experience in lieu of a degree.

  • 1 year of staff, team lead or project lead experience. 

  • Demonstrated business acumen with the ability to lead, drive results and excel in a collaborative environment.

  • Proven ability to exercise good judgment and make decisions in the face of ambiguity and within tight timeframes.

  • Advanced knowledge of health care environment, local and national markets, leading edge products, account management strategies, competitive drivers and best practice design.

  • Familiarity with health plan product features, networks, underwriting principles, sales cycles, claims trends and other business drivers of sales and account retention.

  • Proven personnel motivation, mentoring and change management skills to motivate and lead a skilled professional staff, including coaching, performance management, and organizational skills, to meet market plan objectives.

  • Strong communication and diplomacy skills, including written, oral and presentation skills.

  • Local Travel as required.

  • Currently possesses or will acquire a Minnesota health and life license within 60 days of starting the Sales Manager job.


Preferred Requirements

Health Insurance sales and /or account management experience



 


FLSA Status

Exempt


Blue Cross Blue Shield of Minnesota is an Equal Opportunity and Affirmative Action employer that values diversity. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on race, color, creed, religion, sex, national origin, genetic information, marital status, status with regard to public assistance, disability, age, veteran status, sexual orientation, gender identity, or any other legally protected characteristic.



 



Make a difference



Thank you for your interest in Blue Cross. Be part of a company that lets you be you — and make a healthy difference in people’s lives every day



Blue Cross is an Equal Opportunity and Affirmative Action employer that values diversity. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on race, color, creed, religion, sex, national origin, genetic information, marital status, status with regard to public assistance, disability, age, veteran status, sexual orientation, gender identity, or any other legally protected characteristic.



Blue Cross® and Blue Shield® of Minnesota and Blue Plus® are nonprofit independent licensees of the Blue Cross and Blue Shield Association


Nearest Major Market: Minneapolis

Job Segment: Underwriter, Service Manager, Account Manager, Manager, Marketing Manager, Insurance, Customer Service, Sales, Management, Marketing